Refund Policy

RETURNS/CANCELATONS AND REFUNDS

Terms

The following terms (due to us rendering service, products and tours) be seen as general referrals to:

    1. “purchase” will or can also refer to booking, confirmation or package 
    2. “goods” or “product” will or can also refer to tour package, tour or service 
    3. “we” or “our” will refer to Roadie as set out in the terms and conditions
    4. “you” or your” will refer to the customer as set out in the terms and conditions
    5. “return” will or can refer to cancellation 

Tour Packages and Bookings

Cancellation (tours)

Cancellation requests must be done by of way email to book@roadie.co.za.

Cancellation policy can vary for custom or private tours, activities or accommodation bookings. Third party cancellation policies will apply.

Upon cancellation, you will be liable to pay a fee to cover the estimate of costs and expenses incurred by us during the booking process. This is expressed as a percentage of the package as set out in the final tour fare/ booking price paid and is calculated as follows:

A deposit is required to reserve a booking. Full payment is required at least 14 days before the tour/event start date.

20% cancellation fee will apply for cancellation notice received more than 14 days before a standard tour departure date;

50% cancellation fee will apply for cancellation notice received between 13 to 7 days  before a standard tour departure date;

100% cancellation fee will apply for cancellation notice received less than 6 days before a standard tour departure date or travel arrangement booking date.

Credit card payments will only be refunded after confirmation from bank that monies was fully cleared to our account and letter from bank.

Refund payments can only be paid back in the original method the money was paid unless via smartphone payment.

Discounted sales are final and non-refundable.

Refunds (if applicable)
Once your cancellation is received and reviewed, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your cancellation.
If you are approved, then your refund will be processed.


Retail Products

Return (products)

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can not offer you a refund or exchange. If the wrong product has been supplied, or if the product is faulty or damaged, the Provider will exchange it on condition that the you inform the Roadie of problems within 48 hours of receipt of delivery and returns the products within five (5) days of receipt of the product.

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial or no refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at book@roadie.co.za and we will send you instructions.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail account@roadie.co.za

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item of value you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.


General

Late or missing refunds (if applicable)
If you have not received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us at account@roadie.co.za.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


 

 

WhatsApp us